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Engagements are delivered remotely. The first reply comes from the person who would run the scoping call, not from a queue.
See the packagesWhat to include in your first message
The decision you are trying to make, the systems and data involved, the deadline you are working to, and anything already tried. With those four things we can usually tell you on the first reply whether a package fits, and which one.
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Replies are sent on business days. If your enquiry concerns a live incident, say so in the first line and it will be routed out of the normal queue.
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